The movie "Receptionist JOE" tells the story of Jo Takumi (Yuta Jinguji), a salesman who has been in an advertising agency for three years. The story of the "digitalization of the reception desk" project that was proposed without careful consideration. The decision led to the prospect of redundancies for reception staff in just three months. However, the plan was met with strong opposition from the reception team.
In order to better understand the work of the team, Cheng Tuohai decided to devote himself to the reception in business. He realized that the job of a receptionist is not a simple routine, but needs to handle the transfer of incoming calls, reservations for conference rooms, and even provide a friendly greeting and so on. He realized that his prior contempt for the work of the receptionist and his optimism about the task of "digitizing the reception desk" had been ill-advised.
Chengtuohai is facing a huge challenge. He needs to improve the workflow at the reception desk through digital means to improve efficiency and service quality. However, he also had to overcome the suspicion and mistrust of the receptionist team. They believe that digitalization may weaken the characteristics of human interaction and personalized service, and hold a conservative attitude towards digital solutions.
Shiro Takumi realizes that he needs to work closely with the team, listening to their ideas and concern. He organized several workshops, inviting receptionists to share their experiences and advice. Through communication and cooperation with the team, Cheng gradually gained their trust and support.
In the process of digitizing the reception desk, Chengtuohai adopted a series of innovative method. He introduced an advanced telephone system that helped receptionists handle calls more efficiently and provide a more personalized service. He also established an online reservation platform to facilitate customers to book meeting rooms quickly, and provided a new online greeting method to make customers feel warm and caring.